Exchange and Refund Policy

Exchange

We aim to maximise your satisfaction level to our utmost capabilities and your experience on our site as enjoyable as possible. Below are the terms of exchanges, what we do and what we don't accept. Please read carefully before making a purchase.

Making a purchase indicates that you have read, acknowledged, understand and agree to adhere to the following terms and conditions.

Exchange Policy:

If you have received a damaged product, a wrong size or a wrong product, you can send it back to us for exchange. An Unboxing video is compulsory to claim missing/damaged products.

You may send us an email at contact@hibahcollection.com for an acknowledgement and to receive the address details for the exchange process. 

Once your parcel is received by us, we will process the exchange within 3-5 working days.

Exchanges will only be accepted within 3 days of the date of delivery.

The item will have to be undamaged, unused, unworn, unwashed, and with all the labels and tags completely intact, in original packaging to be eligible for exchange.

Please pack the courier in a neat manner, or it will not be accepted. You need to provide your details and order number in the package.

We do not have a reverse pickup service. The customer will have to send the item back for exchange by themselves. The charges for sending the product back will have to be borne by the customer.

We don’t do exchanges for Unstitched suit sets at all.

Refunds

Do we accept returns and refunds? We do not issue refunds.

Exceptions:
If we don't have your purchased item in the size you need or the same item in case of any other issues, we will provide store credit in such cases. The validity of the Store credit will be 6 months. You will have to use it and make a purchase within this period.